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Privacy Policy
Introduction
Orbital Kitchens ("we", "our", or "us") operates orbitalkitchens.com and related services. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us, including in connection with our SMS order tracking program.
Information we collect
When you use our services or opt in to SMS communications, we may collect:
• Mobile phone number
• Order information (order ID, status, delivery details)
• Name and contact details (where provided)
• Usage data related to your interaction with our communications
How we use your information
We use your information solely for the following purposes:
• To send you SMS order tracking updates, including delivery status and tracking links, as part of our Orbital Kitchens Order Tracking program
• To respond to your inquiries or support requests
• To improve our services and communications
SMS Messaging
By opting in to our SMS program, you consent to receive text messages from Orbital Kitchens related to your order. Message frequency varies based on your usage of the service. Message and data rates may apply.
To get help, text HELP to our messaging number. You will receive instructions and our support contact information.
To stop receiving messages, text STOP at any time. You will receive a confirmation and will be unsubscribed immediately.
For additional support, contact us at (929) 499-0238.
Data Sharing
We do not sell, rent, or share your personal information, including your phone number with third parties for marketing or advertising purposes. Your data is used only as described in this policy.
We may share information with trusted service providers (such as Twilio, our SMS delivery platform) solely to facilitate order tracking communications on our behalf. These providers are contractually obligated to protect your data and may not use it for any other purpose.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time by texting STOP
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Orbital Kitchens
Phone: (929) 499-0238
Website: orbitalkitchens.com